TMNet Streamyx Cheating the Consumers

The past 2 month TMNet Streamyx began to throttle the p2p sharing until the now, without any official announcement and any early inform to their customers. TMNet control our usage on the p2p by blocking the international gateway of our connection and set the p2p sharing to the lowest priority which cause our p2p sharing client running at a very low speed, so that their bandwidth can become smoother and prevent from getting complaint from the other user regarding their slow speed connection. Where these people are among those who never use p2p sharing.

As a consumer I feel cheated and felt depressed to their services which is so lousy and so greedy. As I call to TMNet Streamyx helpdesk and seek for explanation or solution, they gave me the reason as below;

1. Because 20% of the p2p users are using 80% of the overall bandwidth and causing the latency of the overall system.

2. TMNet Streamyx never support any p2p client, which the customers use for their file sharing.

3. Sorry sir we are temporary out of bandwidth, the upgrading is in progress. We can assure you the throttle were just a temporary solution. But we don’t know when is the upgrading will be finish.

4. If you did not satisfied with our services, go terminate it at the nearest TM point. Don’t use it anymore!!!

Hereby, I would like to fight for the right for us as a consumers. I purchase this Streamyx 1 MB basic package 1 year ago which is an unlimited broadband services to work as a uploader and some experiment project on the p2p, yet TMNet Streamyx throttle the p2p just because it consume too more than 80% of their bandwidth. For this I think TMNet should find a solution which is to upgrade their bandwidth so that their server can support this hardcore usage of p2p sharing from overall users in Malaysia. There is no right for TMNet to blame on the customer for overuse their bandwidth since we purchase the unlimited services and we have the right to use on whatever we need as long as we don’t offence the legacy and law.

Secondly, TMNet say they never support for any p2p sharing from the very beginning. As I read through the Terms of Services for 3 times inside the application form for TMNet Streamyx , I found no statement that mentioned about this. For the past 1 year my p2p sharing experiment and uploading running with blazing speed which the speed can goes up to 160 kilobits per second with the international IP were active, after the throttle I can only get 2-10 kilobits per second where all the international IP were in the list but there were no interaction between me (local IP) and them (international IP). The sharing only allow to local (Malaysia) users, whereby my project is to run on the global users not only in Malaysia.

Thirdly, TMnet tells us that they are running out of bandwidth. Yet they still promoting their Streamyx 1 MB package in the television and look for more customers to apply for it. Why they want to get more and more people to sign up for it since they are running out of bandwidth, I felt curious this.

Besides, the attitude of TMNet Staff are very rude and very disturbance. As mentioned above.

For all of these I made calls to the customers interaction centre of TMNet Streamyx, but they never give me any solution yet they ignored my calls as well. I even file a complaint at Consumer Forum of Malaysia (CFM) but TMNet never reply to our complaint. They just simply ignore it just like they always do to most of the customers whoever called to their technical support hotline. I once experience this where I was hold on line for more than 40 minutes and I cut off the line myself.

After a lots of calls and complaints to TMNet and CFM, i felt fed up and disappointed. TMNet just simply ignore all calls and complaints, my email to the management of TMNet were also ignored and most probably were defined as junk mail.

This issues was also a hot topic at a local internet forum (www.lowyat.net), you can read all topic concern under the broadband – user 2 user subforum.

The worst thing is that our Minister of Energy, Communication and Multimedia, YB. Dato’ Seri Lim Keng Yaik, never take concern and action on this matters. I believe that I’m not the first person here to complaint on this, some are even published in the newspaper before. Yet the Ministries and Ministers do nothing.

Hereby, I post my blog just to bring this matters up to the public to prevent TMNet Streamyx to cheat more people to purchase their services. Thank you.