Internet Connection Problem is continuing for the 3rd week in different Cities in
IZZI Wireless broadband which is one of the wireless competitor network providers in
Unfortunately, for the last 3 weeks we are not able to connect to the Izzi network in day and night. It has become a routine matter that every night after 10 o’ clock, the network will be switched off for repair as they say, till morning around 10 or 11 o clock. It sounds weird that Izzi technical experts could not overcome the problem and error after 3 continuous weeks.
The other interesting issue about Izzi wireless broadband is their customer service availability. Almost in many countries around the world, the customer service is available 24 hours a day, but Izzi customer service is available from 8 am to 10 pm from Monday to Friday. It means if in case you face a problem during weekends you never can find any responsible person to solve your problem.
I believe, Izzi directors must think deeply about their company’s services, experts and employees they have within their organization. Moreover, this slogan that ANYONE CAN SURF, ANY WHERE is not a good one any more.
A surfer from Balakong Area
Mona Ershadifar
RSS
Comments
I am so disappointed with this company's service that I do not wish to continue service when my 12 months is up.
I cannot believe during this time, their technicians were fixing the problem and it took close to 10 hours to fix. It's more likely a case of their technicians are not even aware there is a problem with their network until they arrive for work the next morning!! This company is a JOKE!!!!
No more renewal!!! IZZI will not get a single more cent from me!!!